What is your motivation to take ongoing care of me, so that I know I won’t be cut loose after our first transaction?
December 3rd, 2007 · Filed Under: Uncategorized
Every company says they give great service. Here are a few tips to determine who really has your best interest in mind:
• Do they offer any ongoing support services? If they don’t, why not? (Might they already know that clients will be upset with their service, so why even try?)
• Do they have any client testimonials? Are they dated? Do they use the client’s full name? Audio testimonials are very important!
• Are they recommended by nationally-known professionals? Let’s face it — any company can get a local professional to recommend them just by reciprocating referrals. But a nationally-known professional has a reputation on the line, and he or she will NOT refer to just anyone.
• Are they recommended in any top-selling books in their field?
• What do local agencies say? A call to the local Chamber of Commerce or Better Business Bureau will tell you how many complaints they have had over a period of time.
• How long have they been in business? As you know, 95% of all businesses will not make it through their first five years, and the incorporation services industry is no different.
NCP really understands the lifetime value of a new client. We know that we need to take care of you, give you the straight story, avoid over promising and deliver on value to keep you as our client, and to deserve your referrals. Any business worth their salt knows that the cost of constantly finding new clients far surpasses that of offering more value and better services to existing, loyal clients. It just makes sense to do business this way.








